I absolutely hate to fail, but must admit that failure is an unescapable part of life. Thankfully most of my failures over the years have been relatively minor. Nonetheless, they have been a true source of irritation and frustration that in many ways outweigh the successes. Fortunately my early mentors taught me to use failure, no matter how serious or minor, as a learning tool and a platform to build upon.
Daily and weekly meetings between operations and maintenance are crucial in taking the efficiency of your daily maintenance to a higher level. Coordinating meetings where various departments prioritize work orders (WO) and maintenance is the foundation for a partnership between operations and maintenance. Such meetings create efficiency. Well-organized meetings with clear goals and agendas can completely change the culture for the better in an organization.
The single greatest challenge facing managers in the developed countries of the world is to raise the productivity of knowledge and service workers. This challenge, which will dominate the management agenda for the next several decades, will ultimately determine the competitive performance of companies. Even more important, it will determine the very fabric of society and the quality of life in every industrialized nation.
Over the past decade, I have watched more than 100 companies try to remake themselves into significantly better competitors. They have included large organizations and small ones, companies based in the United States and elsewhere, corporations that were on their knees, and companies that were earning good money. These efforts have gone under many banners: total quality management, reengineering, right sizing, restructuring, cultural change, and turnaround. But, in almost every case, the basic goal has been the same: to make fundamental changes in how business is conducted in order to help cope with a new, more challenging market environment.
Deficiencies in the integrity of equipment data and difficulties in accessing this data are costing asset-intensive companies millions of dollars a year in equipment downtime and business inefficiencies. Waste in the work management processes appears in the form of extended searches for parts and materials; wasted effort due to missing, inaccurate or out-of-date equipment data; procurement errors; and an inability to easily access data from a reliable source. The result can be expensive to these organizations.
A couple months ago, I wrote an article about the top five careers in facility management. I interviewed a broad range of professionals for that story. But it was during an interview with Joel Leonard, President of SkillTV, that I started to ponder what he referred to as “the maintenance crisis”–a depletion of skilled workers in the maintenance management workforce caused by baby boomers retiring and too few young professionals entering the field.
What makes the difference between success and failure in meeting maintenance task deadlines? How can equipment reliability and maintenance task completion times be improved? These and other maintenance related questions can be answered by the UCC International’s Skills Assessment and Multi-skilling approach to maintenance training. Certified Trades and Technical staff at the University College of the Cariboo have developed a process by which maintenance supervisors and decision makers can adequately address maintenance skills weaknesses within their organization.
“At the end of every batch, my pump wants to go home!” These were the words said to me in halting English by a maintenance manager of a major brewery in Manilla during one of my trips to the beautiful Philippines. Although I was accompanied by a translator, the manager insisted on trying out his limited English. As we were obviously having some kind of communication breakdown, I asked the translator to verify the comment. Sure enough, back it came, accompanied by a big grin and lots of head nodding. “At the end of every batch, my pump wants to go home.” Obviously, this was a pump I just had to see!
Unless you’re lucky enough to own your own paper mill, chances are you sometimes have to live with management decisions that differ from those you might have made on your own. So let’s move forward and assume your company is going to implement pay-for-knowledge. It’s not all bad. Not only are there various ways to cut your potential losses; there are even some positive benefits you can achieve if you do things right.