Operations Maintenance Coordinator Role (OMC)
Terry Taylor, IDCON INC
OMC (Operations Maintenance Coordinator)…now this is a person that really reports up through the operations group…the production group. But they’re that liaison, they work hand in hand with the maintenance folks and they’re the representative for the production side to come in and see… What do we have coming up in maintenance? How do we coordinate that with our operating plan? I’ve seen this where somebody really didn’t have this title of operations maintenance coordinator but they did that work but some places have a person that their title, that’s their job, that’s what their going to do.
Continue Reading: Can Operations Manage Maintenance?
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Is Your Plant Organization Ship Shape?
Over the years, I probably asked this of several hundred employees, and many of the answers related to the interaction of management within the plant. They wanted the magic fix to be management that worked together, shift changes that were transparent, maintenance to work with operations, supervisors to be knowledgeable about expectations, and to feel part of the team. In essence, they wanted to perform like the USS Lincoln.
Over the years, I probably asked this of several hundred employees, and many of the answers related to the interaction of management within the plant. They wanted the magic fix to be management that worked together, shift changes that were transparent, maintenance to work with operations, supervisors to be knowledgeable about expectations, and to feel part of the team. In essence, they wanted to perform like the USS Lincoln.

Should You Contract Out Maintenance?
As an option to reduce plant costs, plant managers may consider contracting out maintenance work. This may have some merit, depending on many factors, including the nature of the business. One question that may be asked is, "Is maintenance a part of our 'core business'?" Let's look at a couple of examples. If the business is a hospital, where revenue is generated by the sale of medical services, and maintenance consists of a few specialized activities, such as janitorial, H&V system servicing, and repair of advanced medical diagnostic and monitoring systems, then contracting out these activities is almost certainly the best approach.
As an option to reduce plant costs, plant managers may consider contracting out maintenance work. This may have some merit, depending on many factors, including the nature of the business. One question that may be asked is, "Is maintenance a part of our 'core business'?" Let's look at a couple of examples. If the business is a hospital, where revenue is generated by the sale of medical services, and maintenance consists of a few specialized activities, such as janitorial, H&V system servicing, and repair of advanced medical diagnostic and monitoring systems, then contracting out these activities is almost certainly the best approach.

Skills Development of Craftspeople
Unless you're lucky enough to own your own paper mill, chances are you sometimes have to live with management decisions that differ from those you might have made on your own. So let's move forward and assume your company is going to implement pay-for-knowledge. It's not all bad. Not only are there various ways to cut your potential losses; there are even some positive benefits you can achieve if you do things right.
Unless you're lucky enough to own your own paper mill, chances are you sometimes have to live with management decisions that differ from those you might have made on your own. So let's move forward and assume your company is going to implement pay-for-knowledge. It's not all bad. Not only are there various ways to cut your potential losses; there are even some positive benefits you can achieve if you do things right.

Resistance to Change: Meet the ´Tators´
I've been fortunate in that I've been able to benchmark M&R improvement processes within and outside Cargill for the past decade. These visits have included trips all over the world. In a recent trip to one of our factories in Pennsylvania, I was introduced to a family of cultural change resistors that I'd like to share with you.
I've been fortunate in that I've been able to benchmark M&R improvement processes within and outside Cargill for the past decade. These visits have included trips all over the world. In a recent trip to one of our factories in Pennsylvania, I was introduced to a family of cultural change resistors that I'd like to share with you.

Does Operations Know Their Role?
We know that we need the support of operations in order to reach top-notch reliability in our plants. But does your operations manager know exactly what your expectations are? Have you identified, communicated and agreed upon exactly what you need operations to do? This exact question came up at a plant in Chile.
We know that we need the support of operations in order to reach top-notch reliability in our plants. But does your operations manager know exactly what your expectations are? Have you identified, communicated and agreed upon exactly what you need operations to do? This exact question came up at a plant in Chile.

Can Operations Manage Maintenance?
Some of the common measures – besides outsourcing - taken when an organization decides they need to improve maintenance performance include moving all maintenance resources to area operations managers. I often get calls from organizations that are contemplating to take this step towards improvements. I always ask why they would do that, what are the perceived benefits?
Some of the common measures – besides outsourcing - taken when an organization decides they need to improve maintenance performance include moving all maintenance resources to area operations managers. I often get calls from organizations that are contemplating to take this step towards improvements. I always ask why they would do that, what are the perceived benefits?

The Seven Cs of Procedures
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The Seven Cs are a way to help with the effectiveness of your procedures. The business unit of Operations is highly technical but most of all, it is human-centric, and as humans, we are prone to error and to bias. Using the Seven C’s can address the human variable in your procedure’s outcome, ultimately between success or failure.Â