An Introduction to the Maintenance Scorecard

This paper outlines the key factors that you should consider when establishing a Maintenance Change program in your organization. In doing so, it provides a framework which you can apply to increase the chances of success in your change efforts. The paper draws heavily on Price Waterhouse experience in implementing Maintenance change at many major organizations throughout WA, as well as our international experience in implementing change as articulated in our book "Better Change."

"At the end of every batch, my pump wants to go home!" These were the words said to me in halting English by a maintenance manager of a major brewery in Manilla during one of my trips to the beautiful Philippines. Although I was accompanied by a translator, the manager insisted on trying out his limited English. As we were obviously having some kind of communication breakdown, I asked the translator to verify the comment. Sure enough, back it came, accompanied by a big grin and lots of head nodding. "At the end of every batch, my pump wants to go home." Obviously, this was a pump I just had to see!

While off-line filtering and particle analysis were key to Smoky Canyon Mine’s reliability improvements, the mine’s reliability team found that these techniques did not do enough to warn about catastrophic failures in the mine’s fleet of 785 Caterpillar haul trucks. Therefore, the team decided to include magnetic plug inspections in the 500-hour interval inspections. Smoky Canyon Mine’s magnetic plug inspections have raised its reliability maintenance program beyond contamination control to the next level.

If you are managing a large facility using blueprint floor plans and spreadsheets to track assets, this article is for you. If, the last time you had a water leak during off hours and it took the emergency repair tech a half hour to get to it after wading thru paper maps, this is for you. If your HVAC repair technician got lost on the roof while looking for unit #34 that required maintenance, this might be useful. If your employees have your facilities management team on speed dial, then this was written for you.

The new general manager at Doe Run’s South-east Missouri Mining and Milling Division determined that inaccurate and incomplete maintenance data was a major contributing factor preventing effective management of maintenance costs. Management then decided to obtain the necessary knowledge and tools which would allow implementation and operation of an effective maintenance management program. The company chose to pilot a program at one of the mines, and depending on its success, the program would be expanded to other areas within the division.

To mangle a 270-year-old sonnet written by Elizabeth Barrett Browning—How do we dislike our bosses? Let us count the ways. Harvard Business Review (HBR) surveyed 300,000 workers and finds the issues workers have with leadership are almost equally divided between actions, and the failure to act.

When looking at HVAC units for K-12 schools, it is important to install a system that will create the optimal learning environment. Installing a single-room, single-packaged vertical unit (SPVU) ventilator provides important benefits that will keep the air fresh, clean and safe for students. These units are installed in individual classrooms, so they can be adjusted to optimize and address individual needs. Since these operate within a single room, unit ventilators eliminate cross-contamination. Airborne pathogens, such as the flu virus or RSV, will be contained within that room.