Reducing Maintenance Costs in a Tough Economic Climate

Maintenance practices and technologies have evolved to meet the needs of the changing industrial environment. The function has evolved from a community of reactive fixers, to dedicated craftsmen, to proactive professionals. The next generation of personnel could well be based on practitioners of Quality Management Systems (QMS).

Technical visionaries often invoke terms like the Internet of Things, smart machines and machine to machine (M2M) to ease our fears about managing the upcoming brain drain that accompanies the graying American industrial workforce. The theory goes that one day, self-learning machines and massively parallel computing may replace the operator. Perhaps, but not in the foreseeable future. That's because smart machines are very good at keeping us from doing dumb things, like stalling a commercial airliner, or pushing a gas compressor beyond safe tolerances. In the realm of black and white, the value of artificial intelligence is unassailable. But what about the rest of the time?

I have especially seen the need for “know WHY” training when companies start including operators in inspections and other maintenance work. Often, we do the training for operators, but suggest that maintenance craftspeople attend so they can become the future instructors. It is very common that the craftspeople themselves then discover that they also need “know WHY” training!

For the most part, we can describe in fairly exacting detail the functional components of a strong reliability program. Moreover, we are confident that implementing these reliability practices will yield results that benefit virtually every aspect of our business and provide distinct competitive advantage. However, we seldom see these reliability practices and results in an operating plant. This is what I call the Reliability Paradox.

The single greatest challenge facing managers in the developed countries of the world is to raise the productivity of knowledge and service workers. This challenge, which will dominate the management agenda for the next several decades, will ultimately determine the competitive performance of companies. Even more important, it will determine the very fabric of society and the quality of life in every industrialized nation.