70/30 Phenomenon

by Christer Idhammar

When you ask front line supervisors or team leaders if all people in their teams are performing to the same standards or if some are doing more work and achieving more results than others, you will often get the same answer. All over the world, the most common answer, after some analysis, verifies that about 30% of the people do 70% of the work. This is not only true for front line people like mechanics and electricians, but also for planners, engineers, and other salaried employees. However, our focus in this column is on the front line of maintenance. Continue reading →