Understand Your Goals with New Maintenance Technology
Why are you buying that new maintenance technology? What are you hoping to achieve? How will you measure success (or failure) both in technical terms and in terms of a return on investment? Although these questions are straightforward and obvious, my experience in the field suggests that many people cannot answer them adequately. They have some vague idea that a tool or technology will somehow solve their problems but they are not clear on what these problems are.
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