by Torbjörn Idhammar
Some organizations still view operations as the customer and maintenance as the supplier. In my opinion, a customer-supplier relationship between operations and maintenance undermines equipment reliability improvements.
If maintenance is the supplier, what is it a maintenance department supplies? In the organizations where maintenance is a supplier to operations, maintenance usually supplies time and material to operations. Since operations pays the bill for the services supplied by maintenance, maintenance will always be viewed as a pure cost, not as a resource that can deliver value. Continue reading →